Frequently Asked Questions
Answers to all important questions about sjb66 in one place
From the VIP program to deposits and withdrawals — find detailed answers here covering every step of using sjb66.
Whether you are a new player or a long-time member, it is natural to have questions when using sjb66. On this page we have provided direct and straightforward answers to the most frequently asked questions on four key topics: the VIP program, deposit methods, the verification process, and withdrawals. Every answer has been put together with Bangladesh players in mind, so you can get started quickly and with confidence.
VIP Program
sjb66's VIP program has four tiers in total. The first is Bronze, followed by Silver, then Gold, and the highest tier is Platinum. The weekly cashback amount differs at each tier. New members typically start at the Bronze tier and can gradually move up to higher tiers.
The cashback rate varies by tier. Bronze members receive up to 0.2% cashback each week. At Silver, it goes up to 0.5%. Gold members receive up to 0.8%, and at the highest tier, Platinum, you get up to 1.0% weekly cashback. If you play regularly, this cashback works as a great added benefit.
Moving up a VIP tier depends on your consistency and activity in playing. The more regularly you play and the more active you stay on the platform, the sooner you get the opportunity to advance. sjb66 automatically monitors your account activity and upgrades you to the next tier when you qualify. If you have any questions, contact the 24/7 support team.
Yes, your weekly cashback is added directly to your sjb66 account. At a set time each week, your cashback is calculated based on your tier and credited to your balance. You can use this cashback directly for playing. It is given by sjb66 as a loyalty reward for VIP members.
The Platinum tier is sjb66's highest VIP tier, so its members receive the most benefits. These include up to 1.0% weekly cashback, priority customer service, and first access to special offers and promotions. In addition, Platinum members receive personalized attention and an exclusive membership experience not available at other tiers.
How to Deposit Money
Depositing with bKash is straightforward. After logging in to sjb66, go to the deposit section and select bKash. Send money to the designated number using your bKash app or by dialing *247#. Enter the transaction reference number and amount correctly. The minimum deposit amount is ৳300. Your balance should update within a few minutes. If there is an issue, let us know via live chat.
Sometimes there can be a slight delay due to network issues. First, wait a few minutes and refresh the page. If it still hasn't appeared, contact sjb66's 24/7 live chat or email ([email protected]) with your transaction ID or reference number. The issue is usually resolved quickly after verification. It is a good habit to keep a screenshot of your deposit.
Yes, Nagad is a fully supported payment method at sjb66. The process is the same as bKash — go to the deposit section, select Nagad, make the payment to the designated number using the Nagad app or *167#, and provide the reference number. The minimum deposit is ৳300. Transactions through Nagad are generally fast and secure.
sjb66 currently supports three mobile wallet methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service from Dutch-Bangla Bank. The minimum deposit for all three methods is ৳300. These methods are widely recognized and easy to use in Bangladesh, so you can deposit comfortably using any one of them.
The most important thing when depositing with Rocket (Dutch-Bangla Bank's mobile wallet) is that the name on your Rocket account and your sjb66 account must be the same. Use the correct reference when making the payment and send it only to the designated number. Any discrepancy may cause a delay in processing the transaction.
Verification & Documents
sjb66 may request identity verification typically when you make your first withdrawal request, or when a large transaction occurs on the account. This is a standard security process that helps keep your account safe and prevents unauthorized use. Submitting your documents promptly will help complete the process faster.
Yes, it is mandatory in certain situations. The main purpose of verification is to ensure the security of your account and protect against fraudulent activity. sjb66 is committed to being a safe and fair play platform, so confirming the identity of all users is part of our responsibility. It is also in your own best interest.
Documents generally accepted for identity verification are: National ID Card (NID), passport, or driving license. The photo of the document must be clear and legible — blurry or partially visible documents are not accepted. A copy of a utility bill or bank statement may also be requested for address verification. The support team will guide you step by step.
According to sjb66's rules, the name on your payment wallet (bKash, Nagad, or Rocket) and your sjb66 account name must be the same. If the names do not match, it may cause complications in processing the transaction and withdrawals may be held up. Use the correct name during registration and make sure your wallet is registered under the same name.
There is no need to be discouraged if your verification is rejected the first time. This usually happens when the document photo is unclear, the document has expired, or there is a discrepancy in the information. A message will be sent explaining the reason for the rejection. Submit the correct documents again accordingly. If needed, seek help via sjb66's live chat or email ([email protected]).
Withdrawals
The minimum withdrawal amount at sjb66 is ৳500. Withdrawal requests below this amount cannot be made. Please make sure your balance is at least ৳500 before submitting a withdrawal request. Wallet processing is usually completed within 15 minutes to 2 hours.
Yes, winnings from bonuses can be withdrawn, but the wagering requirements must be met. For sjb66's welcome bonus, you need to place bets worth 20 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must wager a total of ৳20,000 before withdrawing (on the bonus only, not the combined deposit and bonus). Once the requirements are met, you can withdraw normally.
Withdrawal processing from sjb66 is usually completed within 15 minutes to 2 hours. However, during busy periods or if verification is required, it may take a little longer. If your withdrawal request shows a "Pending" status after submission, there is nothing to worry about — this is a normal part of the process. If it has not arrived after a long time, please contact the support team.
No, withdrawal funds must be sent to a wallet registered in your own name. According to sjb66's policy, the withdrawal wallet account must be in the same name as your sjb66 account. Requests to send funds to someone else's wallet are not accepted. This is part of the security policy and this rule is followed to ensure the safety of your funds.
A "Pending" withdrawal means the request is being processed. It is usually completed within 15 minutes to 2 hours. If it takes longer than the expected time, please contact sjb66's live chat with your transaction ID or email [email protected]. The support team will quickly check the status and let you know.
Have more questions? We are ready to help
If you did not find the answer to your question on this page, sjb66's support team is available seven days a week, twenty-four hours a day. Support is available in Bengali and English.
24/7 Live Chat
[email protected]
Log in to sjb66